Your 100% satisfaction is important to us.
We offer a 7 day return policy. If a product gets damaged or was faulty upon a delivery, we offer 100% refund or replacement of the product.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email sales@getcapped.co.za with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods.
Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If a refund is requested and approved, then it will be processed and an EFT payment will be made into the clients Bank account shortly thereafter. Alterntively a replacement will be sent to the customer.
Several types of goods are exempt from being returned, namely products that have been personalised, or products that have been branded by client request.
Only regular priced items may be refunded, unfortunately sale items can not be refunded.
To return your product, your should courier your product to the following address. The Gift Factory, 6J, Access City, 5 Beacon Rd, New Doornfontein, 2094
You will be responsible for paying the courier cost associated in returning the product to us.
